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We help customer services to improve communication quality.

We automate your quality control. You manage the customer experience. 

Our customers include

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The solution presented by advaisor [...] went much further than we expected. I am convinced that the tool will support us in [...] everyday life in the best possible way and will relieve us of a lot of work in the context of quality management.


Head Customer Satisfaction, Basler

Case Study: Basler Insurance

Quality in managing customer inquiries

Before state

  • Language guide and communication support for agents

  • Training / coaching of new people is very time-consuming (4-6 weeks)

  • Manual 4-eyes quality control by team leader

  • Recently high fluctuation, knowledge & experience was lost in the team

  • Quality of request handling was highly dependent on employees, not the process

After state

  • Quality measurable in written customer interaction

  • Automated consistency with language guide

  • 4-eyes quality checks by machine

Time

  • 1 month

Our partners love us

(and we love them, too)

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« [...]I like the advaisor software. It supports an inclusive language – directly when you are writing. It gives an alert when you use non-inclusive words and increases your awareness of the topic.

Try it out! »

Prof. Dr. Gudrun Sander

Director of the Competence Centre for Diversity & Inclusion 

University of St. Gallen

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« In recent months, we all had to adapt to a more digital world – a world in which good online customer service is becoming massively more important. Thanks to advaisor AG’s AI-based solution – which analyses text for interaction and provides immediate feedback and suggestions for improvements – organisations can immediately make a positive impact on customer experience and satisfaction. This has not only impressed us, but also some large Swiss companies [...] »

Andrew Reid

Head of Startup program Microsoft Switzerland

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«The advaisor solution is absolutely essential when performing well internationally.»

Bob Dignen, York Associates

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Dale Coulter, York Associates

«The advaisor solution is a unique opportunity for the nudging aspect.»

How you benefit

Improve FCR by 5-30%

  • Help your agents to communicate clearly, consistently and be more engaging 

  • Consistent brand voice across channels

  • Higher service quality level and CX

Reduce AHT by 5-20%

  • Spot problems in all documents in seconds

  • Get improvement suggestions in real-time

  • Integrated performance and KPIs reporting

Reduce training and quality control costs by 50% 

  • Every message sent, is quality checked by AI to be customer friendly

  • Time efficiency: no peer-to-peer reviews needed

  • Reduced agent training costs and offline time by up to 50%

Make every agent a communication superstar

Our customers used to give lengthy trainings and enforce language guides for their agents. The advaisor solutions reduces up to 50% of training and quality control budgets:


Highlighting problems: your customer service agents receive real-time suggestions on how to make their communication clearer, more engaging, and consistent with your company's brand voice. This improves the customer experience measurably and reduces costly follow-up questions. 

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Spot text quality issues in a blink of an eye

Our customers used to manually check customer communication for quality issues and create trainings to address them. With advaisor, you can check all communication before it's sent out.

Check quality of thousands of client templates, letters, or other documents in seconds. Prioritize and collaborate on documents that don't reflect your quality standards and measure improvement reliably.

Control communication quality centrally, using a digital style guide and AI

Our customers used to do peer-to-peer coaching and learn language guides by hears before allowing new employees to write with clients. With advaisor, they have the confidence that new employees can talk to clients right away and leave a great impression with the customer.

Define what quality aspects are important to you and what your brand stands for. Define quality guidelines digitally, allowing all communication to become compliant and elegant, across channels, at all times. Make your quality management efficient and reduce training costs and onboarding time for your customer service agents.

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Offering

Essentials

5 users

Digital language guide

Text analysis

Real-time editor

Document bulk processing

Enterprise ready

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Full

Essential features

+ Scalable user number

+ Agent & admin roles 

+ CRM / Mail Integrated
+ Corporate trainings
+ SLAs

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Premium

Full features

+ Voice analysis

+ Unlimited text analysis

+ Unlimited custom alerts

+ Brand specific metrics

+ Multiple persona settings

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Schedule a product demo

Improving quality - get started

Click to download

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We are

advaisor AG

advaisor AG is a spin-off of the ETH Zurich and Microsoft Gold Partner

Awards

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National and international recognition

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