A spellchecker for client-centrcity
Make sure that the quality of every client dialogue is state-of-the-art in terms of client-centricity, formality and politeness.
In every single interaction.
advaisor is here to support with our real-time AI spellchecker for client-centricity and analytics.
Reach your goals and generate hard data on how client-centric your organisation is. Run analytics on communication quality with external and internal clients.
Understand the soft-skill sets of your company. See how client-centric, polite, formal, etc. your company really acts.
The advaisor AI has learned from millions of interactions what client-centricity means and what do's and don'ts are. It's here to help you retain clients with seamless integration in your existing tools.
Spot the difference...
Dear Mr. Wagner
Thank you for calling us on 07.04.2018. In order for this matter to receive the necessary importance, we have been entrusted with the processing of your request as a neutral body.
We have reviewed your case in detail again and unfortunately have to inform you that as long as there are so many outstanding bills, we cannot take responsibility for the reimbursement. Among other things this is due to your large amount of recent claims and, above all, to the payment difficulties that have repeatedly occurred in recent years and which we have also noticed in relation to your other contracts.
Although we regret not being able to accommodate you, we must inform you that we consider the matter to be closed with immediate effect. We would ask you not to contact your advisor about this matter either, as he is not a decision maker and cannot change anything.
We hope for your understanding and that the situation will calm you down in the future.
...in client communication
Dear Mr. Gut,
Thank you very much for your e-mail dated as of 08.09.2019.
Something went terribly wrong while processing your contract. We fully take responsibility for this. We strive to provide services of the highest quality. Unfortunately, in this case we did not succeed. We are very sorry about this and would like to apologise for it.
We don’t know why your address has been changed. However, we can assure you that it has now been entered correctly in the system. We have instructed our accounting department to stop the billing until 20.09.2019 so that you can pay the invoice within the usual period.
Feedback of this kind gives us the chance to improve regularly. We would like to thank you for your kind support and the trust you have in us and hope that we will be able to count you to as a satisfied customer.