Head of Customer Support View - Release 1
Below are the aggregate scores for email communication by Customer Support staff.
These figures were generated by testing of email replies to complaints.
20 replies were manually selected and tested at random by each team Supervisor each week.
You can filter the graph by team, region and Client Centricity score.
Weekly, monthly and to-date timeframes can be selected.
Can be printed as a PDF or a PDF booklet with and overview and each filter in a separate graph